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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Hardware Refresh
B) HP Post-Warranty Care Pack
C) Purchasing an extended warranty
D) Upgrading with HP Contract

2. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable

3. When do HP Care Pack Services need to be registered?

A) within 10 days after the purchase of the care pack
B) within 10 days after the purchase of the hardware
C) within 90 days after the purchase of the hardware
D) within 30 days after the expiration of the warranty

4. Which service is part of data and hardware protection?

A) Onsite repair
B) Printer installation
C) Maintenance kit
D) Defective media retention

5. Which HP Care Pack Service response is sold most often?

A) Onsite services
B) Next-business-day, onsite
C) Offsite services
D) Defective media retention

Solutions: