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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensuring that all assets are accounted for
B) Delivering change, faster and at optimum cost and minimized risk
C) Verifying the accuracy of all items in the configuration management database
D) Ensures that the fastest servers are purchased

2. In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?

A) Baseline assessments
B) Taking measurements and recording metrics
C) Setting measurement targets
D) Service and process improvements

3. Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

A) Demand Management
B) Component Capacity Management
C) Service Portfolio Management
D) Service Level Management

4. Which of the following are the MAIN objectives of incident management?
1.To automatically detect service affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A) All of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

5. Which of the following is the responsibility of supplier management to negotiate and agree?

A) Third-party contracts
B) Operational level agreements (OLAs)
C) Service level agreements (SLAs)
D) The service portfolio

Solutions: