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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Es ist messbar
B) Liefert bestimmte Ergebnisse
C) Reagiert auf bestimmte Ereignisse
D) Eine Methode zum Strukturieren einer Organisation

2. Welche der folgenden Angaben sind gültige Teile des Service-Portfolios?
1. Service-Pipeline
2. Service Knowledge Management System (SKMS)
3. Servicekatalog

A) nur 1 und 2
B) Alle oben genannten
C) nur 1 und 3
D) 3 nur

3. Access Management ist eng mit welchen anderen Prozessen verbunden?

A) Informationssicherheitsverwaltung und Verfügbarkeitsverwaltung
B) Informationssicherheitsmanagement und 3rd Line Support
C) Nur Informationssicherheitsverwaltung
D) Nur Verfügbarkeitsverwaltung

4. In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Servicekatalog-Management, Informationssicherheit und Support-Management?

A) Dienstübergang
B) Servicebetrieb
C) Servicestrategie
D) Service Design

5. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Ressourcen und Funktionen
B) Dienstprogramm und Garantie
C) Anwendungen und Infrastruktur
D) Dienste und Infrastruktur

Solutions: