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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which service is part of data and hardware protection?

A) Onsite repair
B) Printer installation
C) Maintenance kit
D) Defective media retention

2. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Hardware Refresh
B) HP Post-Warranty Care Pack
C) Purchasing an extended warranty
D) Upgrading with HP Contract

3. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers
B) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.
D) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.

4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?

A) Upon expiration of a service engagement
B) Prior to the HW purchase
C) At the time of the HW purchase
D) Any time during the hardware lifecycle

5. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?

A) 32%
B) 58%
C) 18%
D) 92%

Solutions: