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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics - Reports and Dashboards |
| Topic 2: Mobile Application | 20% | - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking |
| Topic 3: Service Order Management | 26% | - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Status Management - Service Order Scheduling and Planning |
| Topic 4: Resource Management | 22% | - Workforce Planning and Forecasting - Skill-Based Matching - Technician Management - Travel and Route Optimization |
| Topic 5: Configuration and Integration | 16% | - SAP FSM System Configuration - API and Web Services - Third-Party System Integration - Integration with SAP ERP and CRM |
SAP Certified - SAP Field Service Management Sample Questions:
1. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A) Developing a global workforce
B) The need for a proven implementation framework
C) The need for rapid market expansion
D) Heavy customization
E) Navigational support to mitigate complexity
2. What information do I need to create a custom label translation?
There are three correct answers.
A) Translation key
B) Object type
C) Translation value
D) Language
3. In which cases can smartforms be used?
There are two correct answers.
A) To ensure the technician captures data on-site
B) For error analysis and resolution steps
C) To navigate to a job location
D) To assign a technician to a job
4. What are some of the characteristics of assisted scheduling?
There are three correct answers.
A) The scope and parameters for assisted scheduling are largely pre-determined
B) The scope and parameters for assisted scheduling can be completely tailored to the use case
C) Assisted scheduling can work with custom optimization policies
D) Assisted scheduling is triggered by a scheduled business rule
E) Assisted scheduling is triggered by the user or by an API call
5. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Sending notifications
B) Assigning a workflow to an activity
C) Customizing screen configurations
D) Attaching smartforms to activities
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: A,C,D | Question # 3 Answer: A,B | Question # 4 Answer: A,C,E | Question # 5 Answer: A,B,D |
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