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C_C4H510_04 Exam Certification Details:
| Duration: | 180 mins |
| Languages: | English |
| Level: | Associate |
| Cut Score: | 63% |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Exam: | 80 questions |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| User Management | 8%-12% | - Data restrictions and access control - Business roles and user setup - Notification process configuration |
| Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Data Management | 8%-12% | - Mass data maintenance - Data migration templates - Master data handling |
| Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Service Business Process | 8%-12% | - Service ticket lifecycle - Time recording and fulfillment - Work distribution rules - Service levels and categories |
| Service Objects | >12% | - Warranty Management - Installed Base and usage in service tickets - Registered Products and usage in service tickets |
