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Salesforce Certified Field Service Consultant Sample Questions:

1. When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A) Create two custom fields for the Service Appointment and use Flows to capture each signature.
B) Create a Flow that adds two Signature Blocks when the Service Report is generated,
C) Create relevant Signature Types and add Signature Blocks to the Service Report Template.
D) Create two Service Reports and add one Signature Block to each Report.

2. Which two objects are required when configuring an optimization job? Choose 2? answers

A) Polygons
B) Work Type
C) Service Territory
D) Scheduling Policy

3. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Work Order Products Related List on the Asset object.
B) Add Products to the ProductsRequired Related List on the Asset object.
C) Add Products to the Products Required Related List on the Work Type object.
D) Add Products to the Work Order Products Related Liston the Work Type object.

4. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Product Transfer
B) Return Order
C) Product Receipt
D) Work Order

5. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a two-service crew
B) Create a crew with two technicians
C) Create a work rule with two required skills

Solutions: