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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which four types are used by incidents queues?

A) Round Robin (Logged In)
B) LIFO
C) FIFO
D) Advanced Routing
E) Standard
F) Round Robin (All)
G) Quick

2. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Set up staff accounts for the executive team.
B) Create a schedule record for the report.
C) Create a dashboard for the report.
D) Send a notification to the executive team that the report is available.
E) Upgrade the permissions for the report toinclude the executive team.
F) Create andadd the distribution list to the schedule.

3. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) Check if the exported file was generated by a product version that is older than the existing product version.
B) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
C) The Browser User Interface (BUI) workspace is not using the standard workspace.
D) The hash value during import doesn't match the hash declared at the end of the rile.

4. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is triggered by an event that occurs on the standard objects that are used by queues.
B) It is a PHP script that executes only synchronously.
C) It can be triggered by an event that occurs on community objects.
D) It can be triggered by an event that occurs even on a custom object.
E) It is also known as the Object Event Handler.
F) It is always triggered from business rules.
G) It is triggered by an event that occurs on standard objects only.

5. Which six actions initiate the business rules engine to run their configured logic?

A) A customerupdates contact details via the end-user pages.
B) The rules engine is updated.
C) An agentviews the rule log.
D) A customer adds more information to their incident via the end-user pages.
E) An agent creates or edits an answer.
F) An administrator compiles the rules engine.
G) A customer creates an incident in the end user portal.
H) An agent runs an incident report.
I) An agent edits contacts, incidents, organizations, or tasks.
J) An agent edits an opportunity.

Solutions: