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BBPSD Customer Service Sample Questions:

1. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the call and deal with it as you know you will eventually have to deal with it.
B) Ignore the phone call and let it ring.
C) Answer the phone and ask them to ring you later at a more convenient time.
D) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

2. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Effective customer professional.
B) Customer focused professional.
C) Customer service professional.
D) Trained salesperson.

3. A person who is always keen to tell you what they have done and the difficulties they have had to overcome is known in customer service:

A) As a time watcher.
B) As a recognition seeker.
C) As a chronic complainer.
D) As a time waster.

4. Which of the following are NOT SMART objectives:

A) Achievable.
B) Time bound.
C) Specific.
D) Robust.

5. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Achievable.
B) Time bound.
C) Specific.
D) Reliable.

Solutions: