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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To create inventory items to be used in subsequent MACD.
B) To validate if decomposition works on migrated assets
C) To validate the migrated assets data aligns with assets data model
D) To validate if MACD works on migrated Assets.

2. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Do not migrate legacy assets and leverage external objects within salesforce to access them
B) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
C) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
D) Coordinate migration readiness across regions and execute migration all at once to ensure consistency

3. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
B) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
D) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

4. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) UX experience is the most important. Fully design and validate the UX before designing the integration step
B) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

5. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Account
B) Service Entitlement
C) Contract Line Item
D) Subscription

Solutions: