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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workforce Optimization and Analytics | - Reporting and analytics
|
| Recording and Quality Management | - Quality management workflows
|
| Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Administration and Support | - System administration tasks
|
Avaya Workforce Engagement Support Certified Sample Questions:
The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?
- A. Itassignscall buffer disk settings an logical drives to the contact recording environtment
- B. It sets up recorder roles, which define the functionality of servers
- C. It captures and processes events from server interfaces
- D. It connects Recorder with the third-party system
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Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?
- A. Recorder Status Summary
- B. Configuration Checker
- C. Status SummaryThresholds
- D. Capture Status
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A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)
- A. ScreenRecorder.exe
- B. ScreenCapture.exe
- C. Wcapwlistener.exe
- D. WCapW32.exe
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The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?
- A. Desktop resource
- B. EIM
- C. Capture service
- D. Screen capture
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Which three statements about the Framework platform are true? (Choose three)
- A. The platform is HW independent.
- B. Requires a locally installed instance of Microsoft SQL.
- C. It can be installed with another platform on the same hardware.
- D. It is a predefined set of Server Roles that are deployed together on the same machine.
- E. The platform is Windows OS independent
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