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Avaya Midsize Solution Design Sample Questions:

1. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
B) To IP Office and anchored In IP Office: A-6
C) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
D) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

2. For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?

A) Live broadcast for 750 viewers
B) Video room systems as participants
C) Web browser connectivity
D) Recording and playback

3. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

A) Realtime
B) Recording Library
C) Agent Dashboards
D) Custom reports

4. Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?

A) Employees are requesting company provided mobile devices.
B) Employees want access to tools to be more self-sufficient.
C) More tech savvy workers are working in the midsize segment.
D) The number of users outside of the office is increasing.

5. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

A) Address
B) Organization or group
C) Email address
D) Job function

Solutions: