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About Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam torrent
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Implementation | - Call center configuration
|
| Topic 2: Integration and System Operations | - Avaya Aura integration components
|
| Topic 3: Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Topic 4: Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which program is a custom application on the CMS?
- A. Alarm Origination Manager
- B. High Availability Admin Sync
- C. Avaya Supervisor
- D. Avaya Visual Vectors Client
Correct Answer: A 🗳️
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the flashing skill button on the telephone set
- B. by the VDN of Origin announcement before call is delivered
- C. by the Skill whisper announcement before call: is delivered
- D. by the telephone display (a = Originator Name to VDN)
Correct Answer: B,D 🗳️
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
- A. Target service level
- B. VDN counted calls
- C. Activate on oldest call waiting
- D. expected Wait Time (EWT)
Correct Answer: B 🗳️
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. Tape backup is called CMSADM, while network backup is referred as Maintenance.
- B. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
- C. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- D. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
Correct Answer: D 🗳️
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
- C. It is not necessary far either the reporting adjunct or the switch release to change.
- D. Only the switch release in the CMS needs to be changed to CM6.
Correct Answer: A 🗳️
