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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

2. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) CMS version is not configured an the system-parameters features farm,
C) There is no network connection to CLAN.
D) CMS version is misconfigured on the system-parameters features form.

3. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Vector queuing priority
C) Service Objective
D) Reserve Agent

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) External
C) Local
D) Integrated

5. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) There is a firewall between the PC and the CMS.
D) The wrong version of Avaya Terminal Emulator has been loaded on the PC.

Solutions: