PDF (New 2024) Actual Salesforce ADM-201 Exam Questions

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Salesforce ADM-201 Practice Test Questions, Salesforce ADM-201 Exam Practice Test Questions

The Salesforce ADM-201 exam is associated with the Salesforce Administrator certification. This certificate is intended for those professionals who have some experience as a Salesforce Administrator. The certification path covers a variety of applications, the functions and features available to the end-users, as well as the management & configuration options available to any administrator within Service, Sales, and Collaboration Clouds.

To become a Salesforce Certified Administrator, one must pass the ADM-201 exam. ADM-201 exam is designed for individuals who are responsible for managing and customizing Salesforce in their organizations. ADM-201 exam covers a wide range of topics, including Salesforce fundamentals, data modeling and management, security, automation, and reporting. Upon passing the exam, individuals will have a comprehensive understanding of Salesforce administration and will be able to implement best practices to ensure the smooth functioning of Salesforce in their organizations. The Salesforce ADM-201 certification is highly sought after by employers, making it a valuable asset for any Salesforce professional looking to advance their career.

To become a Salesforce Certified Administrator, candidates must pass the ADM-201 Certification Exam. ADM-201 exam consists of 60 multiple-choice questions and must be completed within 105 minutes. The questions cover a range of topics related to Salesforce administration, including data management, security, automation, and customization. Candidates must score at least 65% to pass the exam.

 

NEW QUESTION # 119
What objects have standard business processes?

• A. Leads
• B. Sales (Opportunities)
• C. Cases
• D. Solutions
• E. Contacts
• F. Opportunity

Answer: A,B,C,D

NEW QUESTION # 120
The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 Answers.

• A. Path
• B. Performance chart.
• C. Activities
• D. Assistant
• E. Key Deals

Answer: C,D,E

Explanation:
The correct answers are A, C, and D - Activities, Assistant, and Key Deals.
Activities component provides a quick view of the user's scheduled activities for the day, which can improve productivity by helping the user plan their day accordingly.
Assistant component provides insights and recommended actions based on the user's data, which can help the user prioritize their tasks and improve their effectiveness.
Key Deals component provides a summary of the user's important deals, which can help the user focus on closing deals that are most likely to contribute to their sales goals.
Path and Performance Chart are not sales-specific components and may not be as relevant to the sales manager's productivity goals.

NEW QUESTION # 121
Author and the owner have same access to the document

• A. False
• B. True
• C. Neither True nor False

Answer: A

NEW QUESTION # 122
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

• A. Create an assignment rule and 2 workflow rules
• B. Use workflow rules to accomplish this
• C. Create 1 assignment rule with multiple criteria entries
• D. Create 3 assignment rules

Answer: C

Explanation:
Section: Volume A

NEW QUESTION # 123
Which of the following statements are true about Data Validation?

• A. Validation rules can update fields which are not included in a page layout.
• B. None of the Above.
• C. Validation rules can referrence fields which are not included in a page layout.
• D. Validation rules apply to all new and updated records for an object.
• E. All of the above.
• F. If an error message is not set, a default message will be prompted instead.

Answer: C,D

NEW QUESTION # 124
How many ranges can be defined in the case of a Conditional Highlighting?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B

NEW QUESTION # 125
Which statement is / are false for folders?

• A. Access to folders does roll-up through role hierarchy
• B. Access to folders does not roll-up through role hierarchy
• C. Access is defined either as Read or Read/Write
• D. The document tab contains a control version capability

Answer: A,D

Explanation:
Section: Volume D

NEW QUESTION # 126
Which is a capability of Chatter? Choose 3 answers:

• A. Post updates, files, links to Chatter pages
• B. Follow people within Salesforce organization
• C. Share updates, files, and links with Leads and Contacts
• D. Receive recommendations for users and records to follow
• E. Receive updates related to records followed by a user

Answer: A,B,E

NEW QUESTION # 127
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

• A. Create one set of business hours per time zone.
• B. Allow the reps to set business hours manually.
• C. Set temporary business hours for each time zone.
• D. Adjust the currant business hours to accommodate the Eastern Time Zone.

Answer: A

Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5

NEW QUESTION # 128
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

• A. Business Hours.
• B. Case Queues
• C. Assignment Rules.
• D. Escalation Rules

Answer: D

Explanation:
Explanation
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5

NEW QUESTION # 129
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?

• A. Enable account teams and show the users how to set up a default account team.
• B. Propose the users manually share all their accounts with their teammates.
• C. Enable and configure standard opportunity teams with splits.
• D. Create a queue for each team and assign account ownership to the queue.

Answer: A

Explanation:
Account teams are groups of users who work together on an account. You can enable account teams in Setup and assign team roles and access levels for each team member. Users can set up a default account team that is automatically added to any account that they own or create. This makes it easier for teams to collaborate with the same customer without manually sharing each account. References:
https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.accountteam_default.htm&type=5

NEW QUESTION # 130
Which of the following is true about Page layouts?

• A. Determine whether fields are visible, read only, or required, on detail and edit pages only
• B. Control which fields, related lists, and custom links users see, on detail and edit pages only
• C. All of the Above
• D. Control which standard and custom buttons display on detail pages and related lists
• E. Control the layout and organization of detail and edit pages

Answer: C

NEW QUESTION # 131
Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? Choose 2 answers

• A. Create two permission sets.
• B. Create two page layouts.
• C. Create two record types.
• D. Create two lead processes.

Answer: B,C

NEW QUESTION # 132
Users can search for Public Tags from the Sidebar and Advanced Search

• A. True
• B. False

Answer: A

Explanation:
Section: Volume H

NEW QUESTION # 133
Which dashboard component can display data from the summary rows of reports? (2 answers)

• A. Table
• B. Metric
• C. Gauge
• D. Chart

Answer: A,D

NEW QUESTION # 134
To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
Which feature meet this requirement?

• A. Case Comments
• B. Auto Response Rule
• C. Case Escalation Rule
• D. Case Assignment Rule

Answer: C

Explanation:
Section: Volume J

NEW QUESTION # 135
An administrator Installed a managed package that contains a permission set group. The permission set group that was installed Includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?

• A. Create a new role that prevents Delete permissions from rolling up to the users.
• B. Edit the profile for the users to remove Delete access from the objects.
• C. Use a muting permission set with a permission set group to mute selected permissions.
• D. Create a new permission set that has Delete access deselected for the objects.

Answer: C

NEW QUESTION # 136
Which of the following are true about formula fields?

• A. They will not display on reports
• B. They will not display on record detail pages
• C. They are read-only
• D. They will not display on record edit pages
• E. They are not searchable

Answer: C,D,E

NEW QUESTION # 137
What are the Org Wide Default permission options?

• A. Public Read Only
• B. Public, Read, Write (Transfer on Leads/Cases)
• C. Controlled by Parent (on Master-Detail Relationships).
• D. Public Read, Write
• E. Private

Answer: A,B,C,D,E

Explanation:
Section: Volume G

NEW QUESTION # 138
Where does an Administrator control field-level security for users?

• A. Role
• B. Profile
• C. User
• D. Sharing Rule

Answer: B

Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=admin_fls.htm&type=5

NEW QUESTION # 139
Which one is the following is a salesforce.com definition for an opportunity?

• A. An organization, individual or company involved with your business such as customers, competitors and partners
• B. Any individual or influencer associated with an account
• C. Any person, organization or company that may be interested in your products and services, not yet customers
• D. Any potential revenue-generating event i.e. "sales deal"

Answer: D

NEW QUESTION # 140
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