[Apr 10, 2023] Fully Updated 500-442 Dumps - 100% Same Q&A In Your Real Exam
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Cisco 500-442 Exam Syllabus Topics:
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NEW QUESTION 15
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Dialed Numbers
- B. Routing Scripts
- C. Agents
- D. Administrative Scripts
- E. Deleted Objects
Answer: A,B
NEW QUESTION 16
How many clusters of Finesse will a single PG support?
- A. two
- B. three
- C. four
- D. one
Answer: D
NEW QUESTION 17
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- B. when the Ingress Gateway delivers a SIP invite message to the CVP server
- C. when CVP establishes an HTTP link with the Media Server
- D. when CVP establishes an HTTP link with the VXML Server
Answer: D
NEW QUESTION 18
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Report Designer
- B. Security Administrator
- C. Report Definition Designer
- D. Security Configuration Designer
- E. Dashboard Administrator
Answer: B,C
NEW QUESTION 19
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Call Studio Scripts
- B. Administrative Scripts
- C. Tenant Scripts
- D. Routing Scripts
- E. Call Flow and Call Control Scripts
Answer: A,B
NEW QUESTION 20
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Unified Communications Manager
- B. Voice Browser
- C. VRU PG
- D. Media Server
- E. Finesse Server
Answer: A,B
NEW QUESTION 21
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 22
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
Answer: D,E
NEW QUESTION 23
How can the Extension Mobility feature be described?
- A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION 24
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Predictive Mode
- B. Direct Predictive Mode
- C. Preview Mode
- D. Progression Mode
- E. Accept Mode
Answer: B,C
NEW QUESTION 25
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. Active Directory
- B. CCE Admin page
- C. Configuration Manager
- D. Domain Manager
Answer: B
NEW QUESTION 26
Where should the RONA setting be positioned the highest?
- A. on the script in UCCE
- B. on CVP OPS console
- C. on the desk setting on UCCE
- D. on the phone in CUCM
Answer: B
NEW QUESTION 27
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. CVP delivers a Route Request to the ICM Central Controller.
- C. ICM responds to the Route Request by running a Routing Script.
- D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
Answer: A
NEW QUESTION 28
Which microapp is used to gather information from the caller?
- A. Play Digit microapp
- B. Get Digits microapp
- C. Play Media microapp
- D. Get Speech microapp
Answer: B
NEW QUESTION 29
How many teams can an Agent be a part of?
- A. 0
- B. 1
- C. 2
- D. unlimited
Answer: B
NEW QUESTION 30
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. IVR and Queuing
- B. Skill-Based Routing
- C. TCP/IP
- D. Surveys
- E. Routing Protocols
Answer: A,B
NEW QUESTION 31
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. CUCMAPI
- B. CUC login
- C. view Team gadget in Finesse
- D. answer Calls from Skill groups and PQs
- E. log in to CCE admin
Answer: C,D
NEW QUESTION 32
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. CCE Web Admin
- B. Scripting logic
- C. Auto-answer
- D. Survivability
- E. Skill target configuration
Answer: A,E
NEW QUESTION 33
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. the file format is mp3
- C. G711 mu-law or a-law
- D. G729
- E. the max file size is 40 MB
Answer: B,E
NEW QUESTION 34
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