2023 Realistic Verified Free ServiceNow CIS-ITSM Exam Questions

CIS-ITSM Real Exam Questions and Answers FREE

NEW QUESTION # 258
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

• A. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
• B. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
• C. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
• D. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 259
In the baseline configuration, Service Level Agreements use percentages of SLA Duration to determine when to send Breach Warnings and Breach Notice notifications.

• A. False
• B. True

Answer: B

Explanation:

NEW QUESTION # 260
Technical consultants should attend workshops.

• A. False
• B. True

Answer: B

NEW QUESTION # 261
A user with role catalog_admin can manage user criteria.

• A. False
• B. True

Answer: B

Explanation:
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.

NEW QUESTION # 262
Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.

• A. True
• B. False

Answer: B

Explanation:
Explanation
It is recommended to reuse the same workflow as much as possible for catalog items that have similar approval process. Maintaining a lot of workflows can be difficult.

NEW QUESTION # 263
Which three types of prices can the system administrator set for an organization's products? (Choose three.)

• A. List prices
• B. Discount prices
• C. Product prices
• D. Sales prices
• E. Standard prices

Answer: A,B,E

Explanation:
Explanation

NEW QUESTION # 264
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

• A. Empty the "Assigned to" the "Assignment group" fields.
• B. Click on the Complete button.
• C. Automatically 10 days after being resolved.
• D. Manually change the state to Closed.
• E. Automatically 7 days after being resolved.

Answer: B

Explanation:
Explanation
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.

NEW QUESTION # 265
Which table do all technical configuration items extend from?

• A. Technical Configuration Item [technical_cmdb_ci]
• B. Base Configuration Item [item]
• C. Configuration Item [cmdb_ci]
• D. None of the listed answers

Answer: C

NEW QUESTION # 266
It is possible to create incidents automatically based on alerts from Event Management.

• A. False
• B. True

Answer: B

Explanation:
Explanation

NEW QUESTION # 267
Which use case can only be performed by using asynchronous Apex?

• A. Updating a record after the completion of an insert
• B. Processing high volumes of records
• C. Scheduling a batch process to complete in the future
• D. Calling a web service from an Apex trigger

Answer: D

NEW QUESTION # 268
In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?

• A. Change Tasks, Impact, Attachments, Planned Start Date, Risk
• B. Configuration Item, Change Tasks, Approvals, Risk, Attachments
• C. Configuration Item, Change Tasks, Risk, Backout Plan, Category
• D. Backout Plan, Category, Change Type, Attachments, Work Notes

Answer: C

Explanation:
Explanation
These fields get copied from CR to new CR:
assigned_to
assignment_group
backout_plan
category
change_plan
cmdb_ci
description
impact
priority
risk
short_description
test_plan
type
These expressly do NOT get copied
Created

NEW QUESTION # 269
An Inbound Action processes an email received by ServiceNow to create or update a record in ServiceNow.

• A. False
• B. True

Answer: B

NEW QUESTION # 270
Which module to use in order to configure creating requests via email?

• A. Request Management > Email > Inbound Action
• B. Request Management > Inbound Action
• C. System Policy > Inbound Actions
• D. System Policy > Email > Inbound Actions

Answer: D

NEW QUESTION # 271
It is recommended to use "Changes to" instead of "Is" in notification conditions.

• A. False
• B. True

Answer: B

NEW QUESTION # 272
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won.
The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)

• A. Workflow monitor
• B. Email log
• C. System audit trail
• D. Debug log

Answer: B,D

NEW QUESTION # 273
Which of the following are valid states for Standard Change requests? (Choose all that apply.)

• A. Implement
• B. Scheduled
• C. Review
• D. Authorize
• E. Assess

Answer: A,B,C

NEW QUESTION # 274
Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

• A. Enable the Service Cloud Console app on the company website.
• B. Enable Chatter Questions in the company's Customer Community.
• C. Expose the case feeds option on the company's website.
• D. Offer a Chat button on the company website.

Answer: B,D

NEW QUESTION # 275
Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.

• A. CI Attribute
• B. Relationship Type
• C. CI Dependency
• D. Related List

Answer: C

NEW QUESTION # 276
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