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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

A customer who is very results focused and direct would be classed as an:

A. Assertive type.
B. Authoritative type.
C. Analytical type.
D. Amiable type.

Question 2

A person who has the skills to deal effectively in customer facing roles is known as a:

A. A trained salesperson.
B. Customer service professional.
C. A marketing specialist.
D. A service employee.

Question 3

A concentrated targeting strategy is used when a product or service has:

A. More marketing resources allocated to it.
B. Been selected for a product with more than one customer segment.
C. Not been differentiated in the market place.
D. Been specially developed for a particular market segment.

Question 4

In business you must ensure that when you have internal customers you treat them:

A. As soon as you have dealt with external ones.
B. Better than external customers.
C. Worse than external customers.
D. The same as external customers.

Question 5

When a product or service has been specially developed for a particular market segment then we would use a:

A. Not concentrated targeting strategy.
B. Not differentiated strategy.
C. Concentrated targeting strategy.
D. Differentiated strategy.

Solutions: