For this question, refer to the Fabrikam, Inc. case study. You need to ensure that required information is collected during interactions with the agent in Copilot Studio, in a way that satisfies the business requirements.
Which sequence of actions, performed in order, achieves this?

• A. First disable all entity validation, then add Question nodes with no structured capture, then rely on free-text parsing after the fact.
• B. First publish the topic to production, then define the entities, then add the Question nodes afterward.
• C. First define the required entities to capture in the topic, then add a Question node to prompt for each entity, then store the captured values in session variables for use later in the interaction.
• D. First store session variables, then define entities, then add Question nodes, reversing the dependency order so variables exist before anything is captured.

You need to ensure that CSRs can receive calls and view customer data in the first phase of the project.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

A company uses separate development, test, and production environments for Dynamics 365 Contact Center.
The company plans to move approved customizations downstream by using a repeatable ALM process. The process must package the changes and restrict direct editing in target environments.
You need to package Contact Center customizations for the deployment process.
Which action should you perform for each requirement? To answer, move the appropriate actions to the correct requirements. You may use each action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

A company uses Workforce management forecasting.
The company requires forecast staffing based on historical interaction data.
You need to configure a forecast scenario.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

You need to provide a solution for supervisors to monitor operations based on the technical requirements.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

• A. Configure SLA tracking metrics
• B. Enable supervisor actions
• C. Configure real-time dashboards
• D. Configure historical analytics datasets