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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

2. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) All changes are made in the CM using the change cam proc screen
C) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
D) emssve change authorizations; make needed changes to authorization

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the switch release in the CMS needs to be changed to CM6.

4. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Adjunct Routing
B) Call Prompting
C) Variables in Vectors
D) Call Classification

5. To activate, which three options require an Avaya authorization password? (Choose three)

A) features assigned to each user
B) simultaneous CMS Supervisor logins
C) the number of agents that the CMS can report on
D) the number of ACDs that the CMS system can monitor
E) the number of users that can be administered in the CMS

Solutions: