Course 2025 CRT-271 Test Prep Training Practice Exam Download

CRT-271 Exam Info and Free Practice Test Professional Quiz Study Materials

The CRT-271 certification is designed for professionals who want to demonstrate their expertise in building and implementing solutions using the Salesforce Community Cloud platform. Certification Preparation For Community Cloud Consultants certification is ideal for individuals who work with customers, partners, and employees to create online communities that boost engagement and promote collaboration. Passing the CRT-271 exam is a requirement for obtaining the Community Cloud Consultant certification.

 

NEW QUESTION # 97
Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community.
What feature is a good fit for Universal Condiments requirement?

• A. Reputation Groups
• B. Reputation Categories
• C. Reputation Levels
• D. Reputation Ranks
• E. Reputation Types

Answer: C

NEW QUESTION # 98
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:

• A. Customer Community Login
• B. Customer Community Plus
• C. Customer Community Plus Login
• D. CustomerCommunity

Answer: B,C

NEW QUESTION # 99
Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation?

• A. 5,000,000
• B. 50,000,000
• C. 2,000,000
• D. 1,000,000
• E. 10,000,000

Answer: D

NEW QUESTION # 100
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:

• A. Mark old Topics as Inactive and assign Articles to the new Active Topics
• B. Delete existing Topics and assign Articles to newly created Topics
• C. Merge similar Topics in Content Management WorkspaceB . Keep existing Topics and reassign Articles to newly created Topics

Answer: C

NEW QUESTION # 101
How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

• A. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.
• B. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
• C. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
• D. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.

Answer: A

NEW QUESTION # 102
What must your enable at the User level to ensure External Users are able to view Knowledge?

• A. Check the Data Categories you want to be Visible
• B. Check Knowledge Use
• C. Assign the Knowledge One Permission Set
• D. Assign the Knowledge User Permission Set
• E. Check KnowledgeOne User

Answer: C

NEW QUESTION # 103
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

• A. Add a generic component and name it Leaderboard
• B. Drag and drop the Reputation Leaderboard component onto the home page
• C. Create a custom Lightning component and add it to the home page
• D. Enable Chatter for the Customer Service Napili Community

Answer: B

NEW QUESTION # 104
Your company wish to use their own URL for their community to maximise the brand impact to customers.
How would you achieve this?

• A. Salesforce1
• B. My Salesforce1
• C. My Domain
• D. Custom URLs
• E. Community Domains

Answer: D

NEW QUESTION # 105
Universal Containers needs employees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.
What should the Salesforce Admin do to give employees access to the Customer Community?

• A. Enable the "View Global Header" permission for Salesforce users.
• B. Assign the Customers Community app to the Salesforce user profile.
• C. Request that employees with Salesforce access register as Community users.
• D. Add public access to Chatter to the profile.

Answer: A

NEW QUESTION # 106
Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

• A. CName Record
• B. TXT Record
• C. AAAA Record
• D. MX Record
• E. NS Record

Answer: A

NEW QUESTION # 107
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:

• A. Use the Data Import Wizard to create users from contacts
• B. Use the Salesforce Community user API to create users from contacts
• C. Enable Person Accounts and set the accounts as Community users
• D. Use data loader to export contacts and insert as Community users

Answer: C

NEW QUESTION # 108
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.

• A. In the Community Workspaces, add a new Custom Recommendations Channel.
• B. In the Community Workspaces, target all Recommendations to a new Audience Type.
• C. In Community Builder, add the Recommendations Component to the page.
• D. In the Community Workspaces, create the Recommendation.
• E. In Community Builder, add the Featured Recommendations Component to the page.

Answer: C,D

NEW QUESTION # 109
When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

• A. Edit the Partner Community profile so that the Knowledge tab is visible
• B. Create a Knowledge article and make it visible to the appropriate channel
• C. Update the Admin profile so that the Knowledge tab is visible
• D. Add the Global Header permission set to all Community users

Answer: B

NEW QUESTION # 110
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?

• A. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
• B. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
• C. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
• D. Create a Detail page for the Custom Object and add it as a tab in Community Management

Answer: A

NEW QUESTION # 111
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?
Choose 3 answers
Select one or more of the following:

• A. Add the Store Locations object pages to the Community navigation
• B. Associate a tab to the Store Locations object
• C. Define the Store Locations object in the Global Search Results component
• D. Add an HTML component with the the link to the Store Locations Community page
• E. Enable read access on the user profile to the Store Locations object

Answer: B,C,E

NEW QUESTION # 112
Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

• A. From the Community Workspaces
• B. From the Community Builder
• C. From the All Communities setup page
• D. From the Community site

Answer: A

NEW QUESTION # 113
Universal Containers recently built a Community for their customers. They would like to allow access of files maintained in their SharePoint server with customers. Which Salesforce feature should the Salesforce Admin recommend?

• A. Chatter and Files
• B. Content Library
• C. Files Connect
• D. Files Sync

Answer: B

NEW QUESTION # 114
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?

• A. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
• B. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
• C. Create aDetail page for the Custom Object and add it as a tab in Community Management
• D. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item

Answer: A

NEW QUESTION # 115
A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform? Choose 3 answers

• A. Make sure the users have their profiles established in the community
• B. Make sure the community is in Published status
• C. Make sure the community is in Active status
• D. Set the email check box option at the community level
• E. Set the community in preview status to review before changing it to Active status

Answer: C,D,E

NEW QUESTION # 116
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