About ServiceNow PR000370 Exam Braindumps
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What is the duration of the ServiceNow-PR000370 Exam
- Passing Score: 70%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 40
ServiceNow Fundamental Training as Pre-requisite
In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.
The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:
- Users, groups, and roles
- Protecting ServiceNow instance data using Access Control rules
- Application navigation and user interfaces like lists and forms
- Using Flows and Workflows for process automation
- Populating the database using import sets
- The importance of branding, as well as how to apply it to the platform
- Some of the major tools and features related to application development
- Running basic reports, as well as the benefits of metrics and dashboards
- Task management using assignment rules, presence, and work notes
- Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
- Various script types used throughout the platform
- The structure of a configuration management database (CMDB) and associated configuration items
- The database structure: tables, records, and fields
- Capturing and moving configurations between instances, using update sets
- Notifications and chat
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ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & Access Control | 15% | - Access Control Lists (ACLs) and security rules - Users, groups, roles, and departments |
| User Interface & Navigation | 15% | - Platform navigation, lists, forms, filters, and views - Global search, modules, and application menus |
| Self-Service & Automation | 20% | - Service Catalog, record producers, and request fulfillment - Flow Designer, notifications, and approvals |
| ITSM Core Applications | 20% | - SLAs, CMDB, and Knowledge Management - Incident, Problem, Change, and Configuration Management |
| Instance Configuration | 15% | - System properties, plugins, and update sets - Branding, themes, and system settings |
| Database Management | 15% | - Extending tables, database views, and indexes - Tables, fields, relationships, and data schema |
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