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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 15% | - Email bot configuration - Pega Call configuration - Digital messaging setup - Voice AI integration |
| Topic 2: Automation & Intelligence | 15% | - Decision strategies - Automated case processing - AI services integration |
| Topic 3: Case Management | 10% | - Case template configuration - Service request creation - Case creation best practices - Service request behavior control |
| Topic 4: Data Integration | 15% | - Data storage options - External data integration - Entity and relationship configuration - Common Data Model overview |
| Topic 5: Application Development | 15% | - Application deployment strategies - Center-out architecture - Modular enterprise reuse - Coexistence implementation |
| Topic 6: User Experience | 20% | - Composite design principles - Composite tabs configuration - Constellation UX best practices - UI customization for customer service |
| Topic 7: Security & Governance | 10% | - Audit and compliance - Access control - Data privacy settings |
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