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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is a description of service provision?

A) A formal description of one or more services, designed to address the needs of a service consumer
B) Cooperation between two organizations to ensure that a service delivers value
C) A way to help create value by facilitating outcomes that service consumers need
D) Activities that an organization performs to deliver services

2. Which is considered by the 'partners and suppliers' dimension?

A) Using formal roles and responsibilities
B) Defining controls and procedures
C) Using artificial intelligence
D) Working with an integrator to manage relationships

3. Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A) Monitoring and event management
B) IT asset management
C) Service desk
D) Service configuration management

4. When should a change request be submitted to resolve a problem?

A) As soon as a workaround for the problem has been identified
B) As soon as the analysis of cost, risks and benefits justifies the change
C) As soon as the analysis of the frequency and impact of incidents justifies the change
D) As soon as a solution for the problem has been identified

5. Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A) Problem management
B) Continual improvement
C) Service desk
D) Change control

Solutions: