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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile Application | 20% | - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Offline Capabilities - Real-Time Communication |
| Topic 2: Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
| Topic 3: Service Reporting and Analytics | 16% | - Custom Report Generation - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics |
| Topic 4: Service Order Management | 26% | - Service Order Creation and Processing - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning |
| Topic 5: Configuration and Integration | 16% | - API and Web Services - SAP FSM System Configuration - Third-Party System Integration - Integration with SAP ERP and CRM |
SAP Certified - SAP Field Service Management Sample Questions:
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Expert guidance
- B. Standardized framework
- C. Integrated toolchain
- D. Customer loyalty programs
- E. Best marketing practices
Correct Answer: A,B,C 🗳️
RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
- A. Tools
- B. Customer service protocols
- C. Marketing channels
- D. Employee satisfaction
- E. Processes
Correct Answer: A,E 🗳️
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
- A. Support Accreditation
- B. Project-level professional certification
- C. Marketing strategy certification
- D. Mandatory annual reviews
Correct Answer: A,B 🗳️
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. Vision and execution
- B. Marketing and sales process
- C. Customer satisfaction levels
- D. IT and HR integration
Correct Answer: A 🗳️
