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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Communication | - Communication Channels
|
| Master Data and Configuration | - Core Master Data
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Reporting and Analytics | - Service Reporting
|
| Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.
A) Business role
B) Organizational unit
C) Business user
D) Employee
2. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?
A) Notification
B) Approval
C) Task
D) Workflow
3. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.
A) Automatically using a scheduled workflow
B) Automatically using a MDRO
C) Manually using the Trigger Manual Run option
D) Automatically using a background job
4. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Consumer to consumer
B) Business to consumer
C) Consumer to business
D) Employee support
E) Business to business
5. To which objects can you add a registered product? Note: There are 2 correct answers to this question.
A) Sales Order
B) Service ticket
C) Visit
D) Installed base
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: B,D,E | Question # 5 Answer: B,D |
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