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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Administration | 22% | - Email, SMS and multimedia integration - POM campaign setup and management - Call flow design and routing configuration - System configuration and settings - User account and access management |
| Maintenance and Operations | 20% | - Monitoring, reporting and performance management - System updates, patches and upgrades - Backup and restore procedures |
| Installation and Deployment | 18% | - High availability and database installation - Installing AEP and POM components - Installation prerequisites and requirements |
| Troubleshooting and Support | 20% | - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities - Problem isolation and resolution |
| Solution Architecture and Licensing | 20% | - Avaya Experience Portal (AEP) and POM architecture overview - Deployment models, zones and system components - Licensing requirements and feature capacities |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. What criteria should be used to identify relevant reports in a POM campaign?
Response:
A) Stakeholder requirements
B) Data source reliability
C) Frequency of report generation
D) Historical data comparison
2. Which procedure ensures the least downtime when restoring the AEP database?
Response:
A) Restoring in a staggered manner
B) Using the latest backup file
C) Performing a full restoration all at once
D) Restoring during business hours
3. What does the analysis of POM audit logs typically reveal?
Response:
A) Accuracy of financial reports
B) Patterns in user behavior
C) Security breaches or attempts
D) Efficiency of database transactions
4. What should be prioritized when defining access levels during the setup of user accounts on the EPM web interface?
Response:
A) The specific needs of the user,s role
B) The technical skills of the user
C) The preference of the user
D) The seniority of the user within the company
5. Why is it necessary to perform a benchmark test before installing AEP 8.0?
Response:
A) To determine the optimal server hardware configurations
B) To validate software dependencies
C) To prepare the integration with third-party applications
D) To ensure compatibility with existing network infrastructure
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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