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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if telephones need to be upgraded thereby increasing downtime
B) if all licenses will need to be renewed
C) if hardware is compatible with the new version of IP Office
D) if older IP Office applications are to be supported
E) if telephones and system features have changed between loads

2. Which Windows command is used to determine which ports the server is currently using?

A) show ports
B) ipconfig /displaydns
C) netsh interface dump
D) netstat -an
E) portqry

3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) ACD via VM Pro Campaign Manager and a campaign database

4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) IP Office SCN
B) QSIG-B
C) QSIG-A
D) H.450

5. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) An Uninterruptable Power Supply
B) A Standard 19" Rack
C) Yellow 2 meter interconnect cables
D) An IP400 Rack Mounting Kit

Solutions: