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Useful content abstracted by experienced experts — a good command of skills and knowledge. The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials practice materials at ExamsTorrent: 73 practice questions for the 1z1-981 exam.
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Initial Setup and Configuration | 20% | - Global settings and message bases - User administration and profiles - Queues, routing, and assignment rules |
| Topic 2: Automation and Process Models | 15% | - Custom Process Models (CPM) - Business rules and workflows - Agent guidance and assistance tools |
| Topic 3: Reporting, Analytics, and Integration | 15% | - Connect SOAP and REST web services - Desktop and third-party integrations - Creating and customizing reports |
| Topic 4: Oracle Cross-Channel Contact Center Cloud Overview | 15% | - Architecture and core components - Service Console and Agent Desktop |
| Topic 5: Core Business Objects and Customization | 20% | - Incidents, contacts, and organizations - Custom objects, fields, and workspaces - Variables, standard text, and templates |
| Topic 6: Knowledge Advanced and Chat Integration | 15% | - Engagement Cloud integration - Chat and co-browse setup - Knowledge base configuration |
Oracle 1z1-981 Exam: Worthy Answers
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What does the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam measure?
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is Oracle's certification exam for Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist, at the Specialist level. In drastic competition, the certificate is an explicit demonstration of your knowledge. Related credentials include Oracle Service Cloud Certification Track.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials blueprint spans 6 domains — including Initial Setup and Configuration (20%), Automation and Process Models (15%), Core Business Objects and Customization (20%). Progress domain by domain at your own level; the complete outline above lists every subtopic.
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After any course, command the skills with the 73 practice questions for the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials — every answer expert-verified.
No mandatory prerequisites; recommended 6+ months of hands-on implementation experience with Oracle Service Cloud / Cross-Channel Contact Center Cloud Eligibility rules change over time, so verify the current requirements on the official page (official 1z1-981 exam page) before registering.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which two statements are true about mailboxes?
- A. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
- B. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- C. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- D. Techmail is responsible for pulling emails from single or multiple mailboxes.
- E. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
Correct Answer: A,D 🗳️
What must you set to enable the email channel?
- A. EGW_SECURE_UPDATE_ENABLED
- B. EGW_ENABLED
- C. EGW_SAVE_EMAIL_HEADERS
- D. EGW_AUTO_CONT_CREATE
- E. EGW_UPDATE_BY_CREATE
Correct Answer: B 🗳️
What would you use for repetitive text with a single point of maintenance for any changes to the text?
- A. Variable
- B. Custom object field
- C. Merge field
- D. Custom field
Correct Answer: A 🗳️
Which six actions can have a null value?
- A. Set Agent
- B. Set Mailbox
- C. Set Category
- D. Set Status
- E. Set SLAs
- F. Set Queue
- G. Set Product
- H. Set Fields
- I. Set Disposition
- J. Set Assigned
Correct Answer: B,E,F,H,I 🗳️
For which three reasons should you recommend using workflows?
- A. They promote efficiency.
- B. They help customers find relevant knowledge answers.
- C. They guide agents through complex customer interactions and data updates.
- D. They can sort incidents raised by a contact.
- E. They reduce human error.
Correct Answer: A,C,E 🗳️
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